PRE-ORDER POLICY

  • Full payment is required at the time of your pre-order purchase or a partial non-refundable deposit on select pre-order items. Balance on partial payment pre-order items will be charged upon item arrival. Payment balances are due within 30 days of date of invoice. If your balance is not paid within that 30 day period, you stand to lose your pre-order deposit.
  • If your order contains multiple items (ie.. pre-order and in-stock items), any in-stock items will be held until your pre-order items arrive, at which point, all items will then be processed for shipping. If you wish to have your in-stock items ship immediately, we recommend you place separate orders for pre-order and in-stock items. If you have already placed a combined order and wish to have your in stock items ship prior to the arrival of your pre-order items, please contact us at (973) 341-9844 Mon-Fri 12pm-6pm (EST) to make those arrangements or email us with your request at hello@chubzzywubzzy.com 
  • Pre-order arrival dates are estimated and subject to change, therefore not guaranteed. Unfortunately, arrival dates on pre-orders can sometimes be delayed for reasons such as manufacturing delays, customs hold ups, etc.. If your pre-order item arrival date is pushed back and you opt to cancel your order, the 5% cancellation fee will still apply. You will receive email notification on your pre-order should the estimated date of arrival be pushed back by the manufacturer. We strongly recommend you not place an order on pre-order items for time sensitive occasions such as birthdays, holidays, etc.. as there is always the possibility the arrival date can change.
  • Generally, we are able to fulfill all pre-orders, but there are rare occasions the manufacturers are not able to fulfill ours so in those cases, we may receive partial or no part of our order. If that happens and we are unable to fulfill your pre-order purchase, you will receive a full refund on your pre-order. 
  • Discount codes are not valid on pre-order items unless otherwise noted within discount terms and conditions.  
  • Cancellations: If you wish to cancel your pre-order, you may do so at any time prior to shipment. Cancellations made 24 hours after your purchase will be subjected to a 5% cancellation fee (no exceptions/exclusions). Contact us via email at Hello@ChubzzyWubzzy.com or call us at (973) 341-9844 Mon-Fri 12pm-6pm (EST). You will be issued a refund, less any cancellation fees if applicable, by way of your original payment method within 1-2 business days from the time of your cancellation request (please allow 2-7 business days from the date refund is issued for funds to show in your account).